Eliminate the burden of resolving IT issues and focus on your core business. Apart from managing any of our listed services, you also receive monthly maintenance support and first and second level remote help desk assistance. We can provide on-site support, or in some cases, assign on-site personnel.
We offer wireless implementation services for any environment, including offices, warehouses, and homes. In addition, our VPN and wireless solutions enable your team to work remotely and become a mobile workforce.
Allow us to worry about the maintenance and support behind your network infrastructure. We work with existing infrastructures or can conduct an evaluation of your operations to propose a new design. Our job is to stay at the forefront of technology so that you don’t have to.
We assist our clients through a combination of remote and on-site support. Our help desk technicians use remote application tools to log into PCs and troubleshoot issues. All calls and client requests are tracked through our state-of-the-art ticketing system. Clients also have the option to purchase their own support management system license to create support requests through a web portal. Our standard support is provided for an 8-hour workday, but we can arrange 24/7 support if needed.
Our proactive monitoring software is continuously tracking and analyzing the performance and behavior of a computer system, network, or application to detect potential issues before they cause any problems or downtime. This type of monitoring is designed to identify potential problems in the early stages, before they become major issues that could impact the system’s stability or cause disruption to business operations.
Some of the key benefits of proactive monitoring include: